of the month. of the month, after the modem had been received and processed in Ottawa. I call Distributel and explain the situation, that the modem is in the mail and was wondering if there was anyway the bill could be delayed a week or two, so that the modem would be received and I wouldn't be charged for the cost. After explaing the situation, YET again, and being on hold for another 5-10 minutes, he comes back and says Yes sir, you're entirely correct that we shouldn't have charged you for the modem the second time and that a computer glitch was at fault "it. The senior rep was speaking entirely too fast for me to understand, I even had to ask him to slow down at one point. His "compensation" was 5 off my bill for a few months after they take the credit I've already paid them. He goes on and explains how I now have a credit on my account for the cost of the modem. Funny, I really didn't even want the service after this experience. This time I call and speak to another rep, and explain the situation.
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